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Happy Customers

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Equipo
Ben Stephenson
Awesome experience

Awesome experience. Easy to find what we needed, next day delivery and I feel it's better quality than the original!

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Equipo
Chardonnay Kyle
they were great

they were great

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Equipo
Brett Bending
Great

Great

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Equipo
Murray Shaw
Great To deal with

I have purchased a variety of items from this team and find them excellent to work with. I recently had the unfortunate experience of trying to get a fast charger for my Samsung watch but although the items claimed to be able to do that, for my watch they did not. Communications with the team went well and they tried to find an alternative which did the job. This failed too, and when told, they were happy that I would return them and get a refund. It's these negative experiences that really tell how good an organisation is, and my experience tells me they are very good. Deal with them in confidence.

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Equipo
Terence Morrison
I'm a frequent flyer at Equipo

I'm a frequent flyer at Equipo. Good prices, great range, and extremely prompt service. Highly recommend them.

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Equipo
Anonymous
Great customer service

My son's strap broke but they sent us a new one for free — even though it was outside of the normal return period. Much appreciated.

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Equipo
Erin
my order was missing half the items

my order was missing half the items, and the one that was delivered was faulty. the customer service team were helpful however, with sending me a replacement and then refunding me when the replacement was also missing the same things.

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Equipo
AKC
Fantastic service.

Fantastic service. Quick reply and delivery. Highly recommended. Thanks so much

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Equipo
Alastair
Great experience

Very easy to order, process is fantastic. Ordered on Sunday afternoon and was delivered Wednesday morning ( two and a half business days!).
Product is good, watch band fits my Suunto perfectly.
Recommend this brand highly.

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Equipo
Barbara Dale
watchvstraps

Great products, and awesome customer service

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Equipo
Jake C
Epic Service

Have purchased a strap and ear pads off Equipo and very impressed by the service. Highly recommend.

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Equipo
Ang
Replacement garmin strap

Decided to get a nylon strap. (The silicone ones leave marks on my skin). It sits well and feels comfortable. The only suggestion I have is for the second keeper, for the strap, not be fixed to allow the excess strap to be secured for different wrist sizes.

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Equipo
Abby
Very happy

Very happy. Fast delivery and quality watch straps

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Equipo
Gary Laskey
Let down by courier

Quick service from Equipo, but let own by the courier delivering to the wrong house and taking over 24 hours to go back to the wrong house and deliver to the correct house where I live.

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Equipo
Hayley B
Love Equipo

Love Equipo, always come here for my watch straps as they have such a broad range of products and always super quick delivery! My new watch strap is amazing, love the colour!

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Equipo
RAL
Replacing Headphone pads

I bought the sennheiser headphone pad replacements and found out how hard they are to put on. After much mucking about and stress I put them in the oven at 50deg celcius and the pads snapped on straight away - such a relief

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Equipo
Sherrell Ball
Great fast service

Great fast service, will definitely use again

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Equipo
Pamela Frost
extremely fast delivery

extremely fast delivery, very pleased with the canvas strap.

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Equipo
Rob Miller
Great

Great

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Equipo
Gavin Jones
The product is perfect and the service was great

The product is perfect and the service was great. Arrived in Auckland overnight from CHCH.

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Equipo
Dorota Zacharzynska
It’s a lovely colour and great product

It’s a lovely colour and great product, however it’s a little to big sadly

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Equipo
Terry Bennett
Super quick service

Ordered new strap online. Order ready for shipping an hour later and delivered to me the next day.. awesome!!!

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Equipo
M Hunter
Not fit for purpose

I bought a replacement watch strap from equippo last year.
In that time the 'quick release' clasp randomly released during use at least three times, very lucky I saw it had fallen off, and then I took it kayaking and the buckle fell off!. Totally unreliable junk. Will not buy off them again.

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Equipo
Matt Groves

Watch strap arrived in Queenstown within 24 hours! Great service.

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Equipo
Mike Mao Che

Smooth experience and good product for a decent price! They are real and not scam if you are wondering!
I finally fixed my Artics pro nova wired! I could have used Temu but I don’t trust them about quality build. This works perfect for me! Thank you team!

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Equipo
Hilary
Galaxy 7 watch strap

After little help from other retailers it was a pleasure to find Equipo. The staff were patient and clear and- oh joy- the strap was a doddle to install. I'll be buying some more straps from their comprehensive range.

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Equipo
C B Doole
Excellent strap - Fantastic customer service

I initially purchased a metal strap - which was not the right fit for me. Amazing customer service, easy to return and fast turn around. The suggested a better strap and I love it! Definitely will purchase another product if I need it

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Equipo
John smith
“Great” customer support and waste of money

If your looking for a company to take your money and ghost you boy have I got a site for you, come to equipo where we’ll take your money and patch you through to a rock for tech support.
I payed for replacement ear pads five days ago, been eagerly waiting for my parcel only to find out the delivery service hasn’t received the package to send. Long story short I have wasted a day talking to myself in a support chat trying to get what I payed for to cross the border. Thanks for your helpful input Becky

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Equipo
Chuan-Zheng Lee

I ordered some watch keepers from them, and there was a slight but important difference between the image and the product I received. They understood my dissatisfaction, and were going to refund me, but later found the correct product and started sending that to me instead (as I had originally requested) — but by then I had already ordered from a different vendor. They understood this too and just processed the refund. Of course it would have been better if the image had been correct in the first place, but I want to give credit where it's due. Their staff were very responsive, had great communication and clearly cared about coming to a resolution.

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Equipo
stanley tan

Excellent service and quick shipping. The replacement pads and headband fit perfectly. A++++

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Equipo
Lyn
Disappointing!

Received the strap for my fitbit today which is great serive as was only ordered yesterday - but I had ordered the vintage gold and very disappointed to find that while the actual strap is vintage gold, the side pieces that join to the watch are bright yellow gold!! Looks very wrong and doesn't match strap at all. If it had been made clear on website I would have just ordered the brighter gold colour.

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Equipo
Scott
Replacement watch strap

Great service, thanks.
Ordered Sunday evening and was delivered and fitted by Tuesday afternoon. Slightly different feel to the original but I prefer it. It feels a little more substantial. I will definitely think of these guys if I need similar in the future.